Refund and Return Policy

BaofengRadios.com

At BaofengRadios.com, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a straightforward return and refund process. Please review the policy below for full details.

Return Policy

Eligibility Window

Returns are accepted within 7 days of receiving your order for a full refund or replacement.
Items returned between 7 days may be subject to a restocking fee.
No returns are accepted after 7 days from the date of delivery.
Returns are not accepted if the delivered product matches the ordered product, even if the buyer still wants to return it.

All products of BAOFENG brand come with brand limited warranty. Buyer needs to register for brand warranty at the time of receiving the product.

Restocking Fees

0–7 days: No restocking fee

Condition of Return

Items must be unused, in their original packaging, and in resalable condition.
Products that show signs of use, damage, or changed may not be eligible for return.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method to ensure safe delivery.

Incorrect or Defective Items

Received the Wrong Item?

Contact us within 7 days of receiving the product.
Provide a photo or video of the item received.
We will offer a replacement or discount if you choose to keep the incorrect item.

Defective or Damaged Products

Must be reported within 7 days of receipt.
Send photos/videos of the defect for evaluation.
We will provide a free replacement for verified defective items.

Refund Process

Refunds are processed within 2 business days after we receive and inspect the returned item.
Refunds will be issued to the original payment method.
Depending on your bank or credit card provider, refunds may take 2–10 business days to appear in your account.

Holiday Return Extension

On Holiday or any Govt or social Occasion cases Return will be picked on next working Day.