Return, Refund & Replacement Policy
(Updated Foundation Draft - Regulatory Version)
This policy explains the conditions governing returns, refunds and replacements for products purchased through www.baofengradios.com.
Eligible requests relating to manufacturing defects, products damaged in transit, missing items, incorrect products supplied or other circumstances recognised under applicable law may be considered after verification.
To protect product integrity, regulatory compliance and product traceability, requests for return, refund or replacement will generally NOT be accepted merely because:
These are customer-preference requests and do not constitute valid grounds for return, refund or replacement, except where otherwise required by applicable law.
In addition, BAOFENG® radio equipment is managed through unique product serial numbers for authenticity, warranty administration, inventory control and regulatory compliance. Serial numbers are recorded and maintained as part of the Company's internal compliance and traceability processes, and certain records may be required to be maintained or produced before the competent regulatory authorities, including the Wireless Planning & Coordination (WPC) Wing, where applicable under law or licence conditions.
Once a serial-numbered radio device has been dispatched and delivered, accepting returns or exchanges merely due to customer preference may compromise product traceability, warranty history, inventory integrity and regulatory record management. Accordingly, such requests are ordinarily not accepted.
Customers should inspect deliveries immediately and report transit damage, missing items or incorrect products promptly with supporting photographs or videos.
Verified manufacturing defects or Dead-on-Arrival (DOA) products may be repaired, replaced or otherwise resolved in accordance with the Warranty Policy and applicable law.
G S Tele Communication Limited