BAOFENG® INDIA

This document is a professionally structured draft tailored for G S Tele Communication Limited and www.baofengradios.com. It is intended to be reviewed and finalized based on the company's actual operational practices and legal requirements.

Welcome to www.baofengradios.com. G S Tele Communication Limited respects your privacy and is committed to protecting your personal information in accordance with applicable Indian laws including the Digital Personal Data Protection Act, 2023 and other applicable regulations.

We may collect identity information, contact details, billing and shipping details, GST information, business information, order history, device and browser information, cookies, communications and customer support records.

We process personal data to fulfil orders, provide customer support, verify transactions, comply with legal obligations, manage warranties, improve our website and prevent fraud.

As a supplier of radio communication equipment, we may maintain records necessary to demonstrate compliance with applicable Indian regulatory requirements, including product authenticity, ETA-related documentation where applicable, and lawful business records. Personal information is processed only to the extent required for legitimate business and legal purposes.

We do not sell personal information. Information may be shared with logistics providers, payment processors, technology providers and government authorities where legally required.

Our website uses cookies and similar technologies to improve user experience, remember preferences, enhance security and analyse website performance.

We implement administrative, technical and organisational safeguards including SSL/TLS encryption, access controls, monitoring and secure hosting to protect personal information.

Personal information is retained only for as long as necessary to fulfil contractual, regulatory, taxation, warranty or legal obligations.

Subject to applicable law, you may request access, correction, update or deletion of your personal information and withdraw consent where legally permitted.

G S Tele Communication Limited
Unit No. 614, Tower B4, Spaze i-Tech Park,
Sector 49, Gurugram – 122018, Haryana, India
Website: www.baofengradios.com

This Warranty Policy explains the warranty coverage applicable to products sold through www.baofengradios.com. It should be read together with the Terms & Conditions, Return & Refund Policy and applicable product documentation.

Warranty applies only to eligible products and covers manufacturing defects identified during the applicable warranty period. The exact duration may differ by product category and will be mentioned on the product page, invoice or warranty card.

Warranty may apply to BAOFENG® walkie-talkies, chargers, batteries and selected accessories where expressly stated. Consumables and accessories subject to normal wear may have limited or no warranty unless specifically mentioned.

Warranty does not cover accidental damage, water ingress (unless specifically rated), misuse, unauthorized repairs, physical damage, normal wear and tear, use contrary to product instructions, or modifications including unauthorized firmware or hardware alterations.

Customers should contact customer support with the order number, invoice, product serial number (where applicable), photographs or videos of the issue, and a description of the fault. The Company may inspect, repair, replace or otherwise resolve the claim in accordance with this policy and applicable law.

Customers should retain proof of purchase, use the product according to instructions, avoid unauthorized modifications and package products securely when returning them for inspection.

Warranty remedies are limited to repair, replacement or other remedies offered under applicable law. Warranty does not extend to indirect or consequential losses.

G S Tele Communication Limited
Unit No. 614, Tower B4, Spaze i-Tech Park,
Sector 49, Gurugram – 122018, Haryana, India
Website: www.baofengradios.com

This Cancellation Policy explains when and how an order placed through www.baofengradios.com may be cancelled by the customer or by G S Tele Communication Limited.

A customer may request cancellation only before the order has been processed for dispatch. Submission of a cancellation request does not automatically guarantee cancellation. Requests are subject to operational status, payment verification, inventory allocation and regulatory record processing.

Cancellation requests may not be accepted once an order has been packed, assigned to a courier, dispatched, or where serial numbers have been allocated and recorded in the Company's inventory, warranty and compliance management systems. Orders for customised, bulk, institutional, government or special procurement products may also be non-cancellable unless otherwise agreed in writing.

BAOFENG® radio communication equipment is managed through unique serial numbers for authenticity, warranty administration, inventory control and regulatory traceability. Once a device has been allocated, recorded and prepared for dispatch, reversing the transaction may adversely affect internal compliance records and product traceability. Accordingly, cancellation requests received after this stage may be declined.

The Company reserves the right to cancel an order where there is suspected fraud, pricing or technical error, payment failure, stock unavailability, legal or regulatory restrictions, incorrect customer information or any circumstance that prevents lawful fulfilment. Where appropriate, eligible payments will be refunded through the original payment method.

If a cancellation request is approved before dispatch, refunds will generally be initiated to the original payment method within a reasonable period, subject to payment gateway and banking timelines.

G S Tele Communication Limited
Unit No. 614, Tower B4, Spaze i-Tech Park,
Sector 49, Gurugram – 122018, Haryana, India
Website: www.baofengradios.com

This Cookie Policy explains how www.baofengradios.com uses cookies and similar technologies to improve website functionality, enhance security, analyse website performance and provide a better browsing experience.

Cookies are small text files stored on your browser or device when you visit a website. They help remember user preferences, maintain secure sessions and improve website performance.

We may use essential cookies for website functionality, preference cookies to remember settings, analytics cookies to understand website usage, security cookies to help detect fraud, and performance cookies to optimise website speed and reliability.

Cookies help us authenticate users, maintain shopping carts, remember language and browsing preferences, improve navigation, measure website traffic, identify technical issues and protect customer accounts from suspicious activity.

The Website may use trusted third-party services such as payment gateways, analytics providers or content delivery services that may place their own cookies in accordance with their respective privacy practices.

Most web browsers allow you to accept, reject or delete cookies. Disabling essential cookies may affect the functionality of certain features including account login, checkout and order processing.

Information collected through cookies is processed in accordance with our Privacy Policy and applicable Indian data protection requirements. Cookie information is used only for legitimate business purposes.

This Cookie Policy may be updated periodically to reflect legal, technical or operational changes. The latest version will always be published on the Website.

This Regulatory Compliance Policy explains the Company's commitment to supplying radio communication products responsibly and in accordance with applicable Indian laws and regulatory requirements. It also outlines customer responsibilities for lawful use.

G S Tele Communication Limited is committed to conducting its business in accordance with applicable laws governing wireless communication equipment in India. The Company strives to ensure that products offered through www.baofengradios.com are accurately described and supported by applicable approvals where required.

The Company recognises the role of the Wireless Planning & Coordination (WPC) Wing, Department of Telecommunications, Government of India, in administering spectrum-related approvals and regulatory requirements. Customers should understand that regulatory obligations may differ depending upon the type of equipment and intended use.

The Company operates under Dealer Possession Licence (DPL) No. EDPL-14-F-202500053. The existence of this licence authorises the Company to undertake activities permitted under the licence. It does not automatically extend regulatory privileges to purchasers beyond those provided by applicable law.

Where licence-free products are offered, the Company maintains applicable ETA support for eligible models as required. Customers should not modify equipment in a manner that invalidates regulatory compliance or changes approved technical characteristics.

Customers agree to use radio equipment responsibly, comply with applicable legal requirements, avoid unlawful modification of radio parameters, and ensure products are used only for lawful purposes.

The Company encourages customers to purchase genuine BAOFENG® products only from authorised sources. Counterfeit products may fail to comply with safety or regulatory requirements and may not be eligible for warranty or support.

Suspected counterfeit products, misuse of the BAOFENG® brand, or regulatory concerns may be reported to G S Tele Communication Limited for review.

This Policy sets out the product compliance framework and customer declarations applicable to the purchase and use of BAOFENG® products through www.baofengradios.com.

By purchasing any product from the Website, the customer declares that the information provided is accurate and that the product will be used only for lawful purposes and in accordance with all applicable Indian laws, regulations and operating conditions.

G S Tele Communication Limited is committed to supplying genuine BAOFENG® products and, where applicable, licence-free models supported by the required Equipment Type Approval (ETA). Products should always be operated only within their approved technical parameters.

Each eligible product is identified through a unique serial number or other product identifier. These identifiers are maintained for product authentication, warranty administration, inventory management, anti-counterfeit protection and regulatory traceability. Customers must not remove, alter or obscure serial numbers or identification labels.

Customers agree not to modify firmware, transmission characteristics, frequencies, output power or any technical parameter in a manner that would violate applicable law or invalidate regulatory compliance. Products should be operated only by authorised users for lawful purposes.

Corporate, institutional and government purchasers may be requested to provide additional information reasonably required for invoicing, compliance, warranty administration or verification of authorised representatives.

The Company may maintain product traceability records and cooperate with competent authorities where required by applicable law, court order or licence conditions. Customers may be requested to provide reasonable assistance in connection with product verification or warranty investigations.

The Company reserves the right to refuse warranty support, technical assistance or other services where products have been unlawfully modified, serial numbers have been tampered with or products are found to be counterfeit.

G S Tele Communication Limited
Unit No. 614, Tower B4, Spaze i-Tech Park,
Sector 49, Gurugram – 122018, Haryana
Website: www.baofengradios.com

This Policy explains G S Tele Communication Limited's commitment to protecting customers from counterfeit BAOFENG® products and preserving the integrity of the BAOFENG® brand in India.

G S Tele Communication Limited is committed to supplying genuine BAOFENG® products obtained and distributed through authorised channels. Customers are encouraged to purchase products only from authorised sources to ensure authenticity, warranty eligibility and technical support.

Every eligible BAOFENG® product may be identified through unique serial numbers, model numbers, barcodes or other product identifiers. These identifiers are maintained for inventory control, warranty administration, anti-counterfeit measures and product traceability.

Counterfeit products may fail to comply with applicable quality, safety or regulatory requirements. They may perform unreliably, may not be covered by warranty and may not be eligible for service, software support or technical assistance.

Customers should verify the packaging, product labels, serial numbers and seller details before purchase. If authenticity is in doubt, customers should contact G S Tele Communication Limited before using the product.

If you suspect that a product is counterfeit or that BAOFENG® branding is being misused, please report the matter with photographs, seller information, invoices and other relevant evidence so that appropriate action may be considered.

The BAOFENG® brand, associated logos and original content are protected under applicable intellectual property laws. The Company supports appropriate enforcement measures against unauthorised use, imitation and infringement.

G S Tele Communication Limited
Unit No. 614, Tower B4,
Spaze i-Tech Park, Sector 49,
Gurugram – 122018, Haryana
Website: www.baofengradios.com

This Policy explains the intellectual property rights relating to the BAOFENG® brand, website content and proprietary materials used on www.baofengradios.com.

BAOFENG® is a registered trademark in India. G S Tele Communication Limited exercises perpetual, exclusive and irrevocable commercial rights in relation to the BAOFENG® brand in India under an agreement with M/s Shopperclue Webtrade India Private Limited, the registered proprietor of the trademark and associated intellectual property rights. Nothing in this policy shall be interpreted beyond the scope of the applicable agreement and law.

Unless otherwise stated, the website design, text, product descriptions, photographs, graphics, logos, manuals, catalogues, videos, software, downloads and other original content made available through the Website are protected by applicable copyright and intellectual property laws. Unauthorised copying, reproduction, republication, modification or distribution is prohibited.

Customers may access and use website content only for lawful personal or internal business purposes connected with evaluating or purchasing products. No licence or ownership is transferred except as expressly granted in writing.

Without prior written permission, users must not copy product images, scrape product data, reproduce catalogues, remove copyright notices, use the BAOFENG® name or logo in a misleading manner, register confusingly similar domain names, or create counterfeit or imitation products or marketing material.

Authorised dealers and distributors may use approved BAOFENG® branding only in accordance with written authorisation, brand guidelines and applicable agreements. Any use outside the authorised scope may require immediate discontinuation.

Suspected trademark infringement, copyright violations, counterfeit products or unauthorised use of BAOFENG® branding may be reported to G S Tele Communication Limited with supporting information for investigation.

G S Tele Communication Limited
Unit No. 614, Tower B4, Spaze i-Tech Park,
Sector 49, Gurugram – 122018, Haryana
Website: www.baofengradios.com

This Policy explains the legal disclaimers governing the use of www.baofengradios.com and the acceptable standards of conduct expected from all visitors, registered users, customers, dealers and business partners.

The Website is provided for lawful business purposes including product information, customer support and online sales. Product descriptions, specifications and images are provided in good faith but may be updated without prior notice to reflect technical, regulatory or commercial changes.

Wireless communication equipment is regulated under applicable Indian laws. Customers remain responsible for ensuring that the purchase, possession and operation of radio equipment complies with applicable legal requirements. Nothing on this Website should be interpreted as authorising unlawful operation or modification of radio equipment.

Users agree not to misuse the Website, interfere with its operation, attempt unauthorised access, introduce malware, scrape data, infringe intellectual property rights, upload unlawful content or use the Website for fraudulent, deceptive or illegal purposes.

While reasonable efforts are made to maintain accurate information, G S Tele Communication Limited does not guarantee that all technical specifications, availability, pricing or content will always be complete, current or error-free. Obvious errors may be corrected without prior notice.

The Website may contain links to third-party websites for customer convenience. G S Tele Communication Limited does not control or endorse third-party content and is not responsible for their privacy practices, products or services.

To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental or consequential losses arising from website use, temporary service interruptions, third-party actions or misuse of products.

All intellectual property displayed on the Website is protected under applicable law and may not be copied, reproduced, modified or commercially exploited without prior written authorisation.

This Website and this Policy shall be governed by the laws of India. Subject to applicable law, disputes shall fall within the jurisdiction of the competent courts at Gurugram, Haryana.

G S Tele Communication Limited
Unit No. 614, Tower B4, Spaze i-Tech Park,
Sector 49, Gurugram – 122018, Haryana
Website: www.baofengradios.com